03612550662

Citizen’s Charter

 

Food Testing

State Public Health Laboratory, Assam is committed to provide the best services to the people of the state of Assam in particular and the nation in general.

Water Testing

Samples of drinking water and packaged drinking as per the standards of Bureau of Indian Standards (BIS) etc.

Our aim is to achieve the following Service Delivery/Quality parameters

Nature of Service Service Delivery Standard
Analysis of regulatory samples submitted by Food Safety Officers. 14 Working Days
Analysis of Surveillance samples submitted by Food Safety Officers. 5 Working Days
Analysis of Non-surveillance samples submitted by Food Safety Officers. 14 Working Days
Analysis of samples submitted by other Government Agencies 14 Working Days
Analysis of Private commercial Food/Water samples (routine parameters) 10 Working Days
Analysis of Private commercial/non-commercial Food/Water samples (involving additional parameters) 20 Working Days
Analysis of Private non-commercial Food/Water samples (routine parameters) 15 Working Days

Disclaimer

However, the effect of financial, legal and time schedule aspects of the sample reports as requested by the customers when found genuine will be taken into account.

Information on the above subjects can be obtained from the officer noted below.

 

Name of the Officer Designation Located at Contact Number(s)
Mr. Manikanata Deori Head Assistant Office Section +91 361 2550662

If you have any complaint with respect to delivery of above standards, you are welcome to register your complaint in the “Complaint Box” in the prescribed form available along with the “Complaint Box” available at the First Floor near the Notice Board in this office building. All complaints will be acknowledged by us within 7 (seven) working days and the final reply on action taken will communicated within 15 (fifteen) working days.

This charter is a joint effort between us and you to improve the quality of service provided by us and we request you to suggest measures improve our qaulity of service in the “Feedback Form” available with the officer noted above.

We are committed to constantly revise and improve the services being offered under this Charter.

We hope to work together for the success of this charter! Thank you!

** Our lab now is equipped with Sophisticated instruments like LC-MS/MS, GC-MS/MS and ICP-MS for trace level analysis of Pesticide Residues, Drug Residues, Natural toxins and heavy metals. These specialized services do not fall under the delivery timing as mentioned above.